Help Center
Have questions? We're here to help. Browse our FAQs below or contact our support team.
Getting Started
JPMS accounts are accessible via exclusive invitation for premium clients of partner institutions. Please complete the compliant registration process through official channels using the exclusive invitation code issued by your partner institution.
The platform supports deposits of major digital assets including USDT, ETH, BTC, and TRX. Before depositing, please confirm that the selected blockchain network matches the receiving address exactly. After on-chain transaction confirmation, the corresponding assets will be automatically credited to your account.
Before conducting digital asset trading, please transfer your deposited assets into USDT in your trading account. Upon completion, you may conduct compliant digital asset trading on the JPMS platform.
Account Security
You must first complete account registration, upload the front and back of your ID documents and submit a KYC identity verification application. After the platform's compliance review is approved, you can unlock full functional permissions such as wallet and trading, ensuring compliant account usage and asset security.
You may reset your password via registered email. If verification fails, contact customer service with identity documents for compliance check to recover it.
📞 Contact Support
If you cannot find the answer to your question, please contact our support team: